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Habit 4 study guide
Psychology for Success
Term | Definition |
---|---|
I can build effective relationships with people by working for their benefit as well as my own | Balance courage and consideration |
“I’m gonna beat you no matter what” High on courage and low on consideration- want to be better than everyone | Win-Lose |
“I always get stepped on” Low on courage and high on consideration- insecure & victim mentality | Lose-Win |
“If I’m going down, you’re going down with me” Envy & criticize others to put them down | Lose-Lose |
“We’re going to win together” Ready to walk away before someone loses- high courage & consideration | Win-Win or No-Deal |
When I do this it’s easier to make new friends and build strong relationships | Make deposits into other people’s emotional bank accounts |
What you think is a deposit for another person may be a withdrawal in their mind | Find out what a deposit is for the other person |
Unkind, discourteous, disrespectful Opposite of depositing kindness | Withdrawal |
Make good on your word Be careful before using the words “I promise” or “I commit” | Keep promises |
When someone shares something with you, keep it to yourself Don’t spread info that will humiliate someone | Keep confidence |
Avoid gossiping for backbiting If you hear someone bad mouthing a friend, stick up for them | Be loyal to the absent |
Don’t leave things fuzzy, be clear with what needs to happen | Set clear expectations |
If you’re in the wrong, admit it now Making excuses to make things better will lead to an even bigger withdrawal | Apologize |
Learn to forgive and forget so you don’t keep hurting yourself the way you were hurt- don’t let yesterday hold your tomorrow hostage | Forgive |