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habit 4 study Guide

QuestionAnswer
what is the main point of module 11: Balance courage and consideration i can build effective relationships with people by working for the benefit as well as your own
what is a win- lose mindset your high on courage but low on consideration , you can't win unless other people lose
what is a lose-win mindset you're low on courage and high on consideration you don't know how to say no but always want others petty
what is a lose -lose mind set if you can't win then no on can
what is a win-win or no deal mindset you know when to walk away from a situation
what is the main point of Module 12: Make deposits in other people's emotional bank account i can make deposits of kindness and helpfulness into other people's emotional bank accounts. when i do this,it's easier to make new friends and build strong relationships
what is the first step find out what a deposit is for the other person
what is the 2nd step do small acts of kindness
what is step 3 keep promises
what is step 4 keep confidences
what is step 5 be loyal to the absent
step 6 set clear expectations
step 7 apologize
step 8 forgive
Created by: stitch213
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