Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

Normal Size Small Size show me how

ND FFA ag sales

test from 2016,2017,2018,2019,2020,2021,2022,2023

Question	Answer
ag sales involves many types of "selling" situations, which activities apply	retail selling
you will know how to sell to a person when you know:	what motivates them to make decisions
sales people are considered to be problem solvers, influencers, and facilitators. which best describes the sales professional's role as a facilitator?	carefully listens to the customer, understands the customer's needs, helps the customer focus on the most important needs and provides a solution
consumers view a product differently than the business that develops it	true
this is NOT considered a buying signal from a customer	starts yawning
what are the five mental stages of the customer's buying process	attention, intrest, desire, conviction, action
a successful salesperson needs to _______ why and how customers buy a product	understand
what is the first step in the closing pyramid	capture your prospect
a customer service call that is handled well by the sales person would:	be empathetic tward the caller
what is a buyer benefit	both A and C (answers the question "how will i benift" and answers the question "what does it mean to me)
A salesperson must have a good inter-relational habits. which of these habits would not be supportive of a good selling career	expect to be turned down now and again
in handling a customer's complaint, it is useful for you to:	use the "yes, but..." approach
the most difficult part of the selling process is the close	true
customer justify their buying decisions with their:	spouse
to probe successfully for needs, you should occasionally rephrase your prospects's comments by feeding them back into your own words for clarification and then redirecting the discussion with another question	true
a pleasing personality is essential to sales success. personality is the total of your:	attitudes, habits, and features
which of the following would not be part of a promotional campaign	cost analysis
agri-sales managers require sales people to use selling strategy and call plans	to make the best use of their time and the customers time
a customer has order for spraying flax. you have discussed a weed control program and are about to start the season. the order is for tomorrow and as you drive by his field you notice a weed in his field that will NOT be able control. what do you do?	call the producer and make him aware of the issue
experienced sales people are always aware of the profit margin on each product category. profit margin is:	the difference between actual sale price and listed sales price
rapport is important because it:	builds long term relationships, aids customer retention
how many elements are there to close a sale	6
which of these in not a high pressure closing technique	"which of these two models do you feel will best help you meet the needs of your staff, tony?"
while talking with a customer on the phone, you hear following comments "i think your service is quite good." this comment is best described as a:	statement
what are the four communication styles	detail seeker, result seeker, excitement seeker, harmony seeker
wfter dealing with an upset customer one should:	review the incedent
the best place to discover a prospect's needs is tword the end of sales pitch	false
when one individual prospect is seen as more desirable and given more attention than other potential customers it is known in sales or marketing as	targeting
what is the retail price markup of 35% for an item that lists wholesale for $75	$101.25
an "elevator pitch" is	a sales approach that builds or raises to the "top floor" of benefits during presentation
your customer states "this tree looks like something i could use inn my nursery operation." what should you do next?	apply the features and benefits of your product to their earlier wants
when faced with a price objection, sales people should respond buy	discuss how your product adds value
the purpose of building rapport is	to establish trust in the relationship
marketing mix includes the following	product, price, promotion, place
a handwritten letter is acceptable if you don't have access to a computer, however be sure to use	blue or black ink
relating to the customer includes	beginning with a smile
rapport is important because it...	builds long-term relationships and aids in customer retention
not all customers or potential customers play by the rules. some customers are inclined to manipulate young salespeople. which is an example of a "dirty" trick customers can use	free consulting request before before a sale will be granted
an estimated 90 percent of customers who leave a store and do not return, do so because of.....?	lack of courtesy
an experienced sales person listens to a customer's objections/questions and knows that they are?	potential indications of a customer's interest/concern
which IS an example of temperature taking question?	is this what you are looking for?
what is selling?	all of the above (a process to help people assess product and services, person to person interaction, a means of assessing customer needs)
successful salespeople	expect to be turned down now and then
what is the best skill a sales person can possess? or should work to develop?	listening skills
the price of your product has increased 40% over the last month. how do you deal with this and the resulting customer's frustrations?	explain how the features of your product produce an economic benefit
Good salespeople must be able to recognize what influences customers to make a purchase. These influences are called?	buying motives
what are the five mental stages of the customer’s buying process?	attention, interest, desire, conviction, action
conducting an external analysis of opportunities for growth and threats to a company’s success would be:	SWOT analysis
what ultimately determines if you will accept a return of product from an unsatisfied customer?	company policy
_______ percent of salespeople stay in sales after the first sales call.	52
many failures in selling can be avoided if the salesperson learns how to properly close a sale. Of the following items, which is NOT a recommended item needed to close a sale?	discounting the importance of a discovery call
an estimated 90 percent of customers who leave a store and do not return do so because of:	lack of courtesy
the US department of agriculture predicts and increase in winter wheat acreage planted. What do you predict this will do to the availability and cost of seed for wheat planting?	increase demand and increase in price for seed
prior to closing a sale, a salesperson will often attempt a trail close to assess interest in a product. Which of the following questions is NOT an example of a trial close?	can I send you home with three of these today?
what does developing a “you” attitude in a sales mean?	determining and using the customer’s point of view
sometimes customers have concerns that they do not voice. These are called ________ objections	hidden
it takes an average of ___ to ___ contacts or impressions before you can effectively close a sale	9,12
an experienced salesperson listens to a customer’s objections/questions and knows that they are:	potential indications of a customer’s interest/concern
who has the appropriate authority to determine the price of a product?	owner/manager
which of the following is a good source to find prospects?	both A and B (current clients and competition)
the farm price of milk has dropped 15%. What is the effect on input purchases for dairy farmers?	they will reevaluate their input costs to maximize value and attempt to lower input costs
potential clients who are not yet qualified are called?	suspects
customers that come into the store that want to buy an item, but don’t know exactly what they want are known as ____________	undecided customers
during the selling process, it is recommended that most of the information about your product or service should be covered during what stage of the sale?	benefits and features
as your company releases a new product line, what should you do to prepare first?	research the product
your customer seems to become more distant and uncomfortable in their interaction with you how do you re-establish the rapport with them?	attempt to spend face to face time listen to their concerns
salespeople sell both tangible products and intangible products, which of the following is a tangible product?	real estate
A successful salesperson needs to possess which one of the following qualities?	competitive attitude
People generally buy to satisfy a …………..?	Real or perceived need
Mr. Mellmer indicates it would be nice if he could complete the field work in less time. This is an example of?	A customer’s wants
An estimated 90 percent of customers who leave a store and do not return, do so because of ………?	Lack of courtesy
You were transferred to a new sales territory and are meeting the outgoing sales representative. What information should you obtain from them?	Information and relevant purchasing history of existing customers
Market penetration is a term used to define:	The percentage of all customers you sell your products to
The sales presentation is a series of steps that must be ……..?	Presented in a logical order based on feedback from the customer
It takes an average of _ to _ contacts or impression before you can effectively close the sale?	9, 12
Which of the following is not a step the buying process?	product presentation
What is selling	all of the above
Rocky is planning next year’s sales budget. He would like to hire another sales person; however, he knows that to get his manager’s approval he needs to build a good case for the new hire. He needs to justify that the new person will be	a return on investment
Good sales people must be able to recognize what influences customers to make a purchase. These influences are called?	Buying motives
Which of these is not an active listening skill?	Explaining
Most people give up on their selling careers because:	They become discouraged
Marketing mix includes the following	Product, price, place, and promotion

Created by: sman2238

Popular Agriculture sets

Arkansas Agricultural Mechanics

Retail Florist license Study Guide

Horse industry handbook

questions for hb colors

Questions for HB Behavior

questions for hb breeds

somthing

Livestock Reproduction Study Guide

Year 10 AGS Term 1

Poultry Production

Beef Production Terms & Facts

Swine Production & Breeds

"Know" box contains:
Time elapsed:
Retries: