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Habit 4

TermDefinition
Module 11: Balance Courage and Consideration Main Point: I can build effective relationships with people by working for their benefit as well as my own.
win- Win Win- Win is essential to you meaningful life. Other people need to win with you.
Win- Lose You can't win unless other people lose, which is not what you want working with others. Your low in consideration but high in courage.
Lose- Win You don't win because other people step all over you so they can win. You are high in consideration but low in courage.
Lose- Lose You don't win because you brought someone with you because you couldn't win and didn't want someone else to win. Your low in both courage and consideration.
win- Win or no deal This is the kind of attitude you want. You bring someone to help you both win or if that person isn't in it the same as you then don't work with them. Your high in courage and consideration.
Module 12: Make Deposits in Other Peoples Emotional Bank Accounts (EBAs) Main Point: I can make deposits of kindness and helpfulness into other people's emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships.
Find out what a deposit is for the other person Talk and get to know what makes the other person happy and sad so you can deposit happy deposits and not bad ones.
Deposits Do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive.
Withdraws Unkind, discourteous, disrespectful, lies, broken promises, broken trust, telling others their secrets, gossiping, backstabbing, arguing, not apologizing, don't hold grudges.
Rules for Making Deposits 1. A deposit is only a deposit if the other person sees it as one. 2. It can take one or more deposits to make up for one withdraw.
Created by: meganramber
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