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Habit 4 Study Guide
| Term | Definition |
|---|---|
| Module 11: | Balance Courage and Consideration |
| Win-Lose | If you're high on courage and low on consideration, you're always trying to get ahead of others or be better than other people. Ex: "I'm going to beat you no matter what." |
| Lose-Win | If you're low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself. Ex: "I always get stepped on." |
| Lose-Lose | If you can't win, nobody wins. You get revenge. Ex: "If I'm going down, you're going down with me." |
| Win-Win or No Deal | You're ready to walk away before someone loses, including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. Ex: "We're going to win together." |
| Courage and Consideration Matrix | High courage w/ Low consideration- Win-Lose Low courage w/ Low consideration- Lose-Lose High courage w/ High consideration- Win-Win or No Deal Low courage w/ High consideration- Lose-win |
| Lose-Win Matrix | If you are in the bottom-right corner of the matrix, you're high in consideration but low in courage. You're eager to please and reluctant to stand up for yourself |
| Lose- Lose Matrix | If you're in the bottom left corner, you're low in both courage and consideration. You don't care if other people lose, nor do you have courage to stand up for yourself. |
| Win-Lose Matrix | If you're in the upper left corner, you're low in consideration and high in courage. You're bold but cold unsympathetic, inconsiderate, unkind. |
| Win-Win or No Deal Matrix | If you're in the upper right corner where you want to be, high in both courage and consideration. |
| Module 12: | Make Deposits in Other People's Emotional Bank Accounts (EBAs) |
| Find Out What a Deposit Is for other person | What you think is a deposit for the other person may in fact be a withdrawl in their mind. |
| Do Small Acts of Kindness | A second deposit is to treat people with kindness. The opposite- the withdrawl- is to be unkind, discourteous and disrespectful |
| Keep promises | Nothing bankrupts the EBA faster- even if the accout has a huge balance |
| Keep confidences | When someone shares something with you in confidence, keep it that way |
| Be Loyal to the Absent | Avoid gossiping or backspitting |
| Set clear expectations | Don't leave things fuzzy |
| Apologize | If you're in the wrong, admit it now |
| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Created by:
mroe1
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