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HABIT 4 Study Guide

Think Win-Win ( The Habit of Mutual Benefit)

QuestionAnswer
Win-Lose "I'm going to beat you no matter what." (You can't win unless other people lose.)
Lose-Win "I always get stepped on." ( You have a permanent victim mentality.)
Lose-Lose "If I'm going down your going down with me." (If you can't win nobody wins.)
Win-Win or No Deal "We are going to win together." (You're ready to walk away before someone loses-including yourself.)
I can make _______ of kindness and helpfulness into other people's Emotional Bank Accounts. deposits=when you do something that helps the relationship.
When you do something that hurts, the relationship, that a _________. Withdrawal
What you think is a deposit is for the other person may in fact be a _________. Withdrawal
Keep _________. Promises-nothing bankrupts the EBA (Emotional Bank Accounts) faster-even if the account has a huge balance---then to break a promise.
Keep ___________. Confidences-when someone shares something with you in confidence, keep it that way.
Be _________ to the Absent. Loyal-Avoid gossiping and backbiting.
Set ________ Expectations. Clear-don't leave things fuzzy.
If your in the wrong, admit it now. Apologize- "That was unkind of me, I apologize."
Learn to ________ and _________ so that you don't keep hurting yourself the way you were hurt. Forgive ; Forget
Created by: dquintanilla2
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