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Habit 4 Study Guide.
Habit Four: Think Win-Win
| Question | Answer |
|---|---|
| Habit 4: Think Win-Win is About... | Building effectiveness on relationships with people by working for their benefit while you are working for your own benefit. |
| Principles (See) | Its possible to win in such a way that others can win too. |
| Principles (Do) | Balance courage/consideration; Make deposits in the Emotional Bank Account |
| Principles (Get) | More “Wins” in life and better relationships |
| C&C Matrix (Low-High) | Lose-Win: High in consideration, but low in courage. Eager to please but reluctant to stand up for yourself. |
| C&C Matrix (High-Low) | Win-Loose: Low in consideration, but high in courage. You’re bold, but cold- unsympathetic. You want to get ahead, be the best, and rise above, even if it means stepping on someone else; Balancing courage and consideration takes proactive patience |
| C&C Matrix (High-High) | Win-Win or No Deal: High in both consideration and courage. Ready to walk away before someone else looses- including yourself; Balancing courage and consideration takes proactive patience, so don’t give up too soon. |
| C&C Matrix (Low-Low) | Loose-Loose: Low in both courage and consideration. You don’t care if other people loose, nor do you have the courage to stand up for yourself. |
| The key to making friends is to deposit acts of (a) in their (b) (and to avoid (c)) | a. Kindness and Helpfulness b. Emotional Bank Accounts c. Avoid making withdrawals. |
| What you think is a deposit for a person may in fact be a _____ in their mind. You will not know unless you find out. | withdrawal |
| EBA Meaning | Emotional Bank Account |
| Nothing Bankrupts the EBA faster than to ... | Break a serious promise |
| Make good on your word, and be careful when saying.... | I promise/ I commit |
| With big withdrawals like ____ it takes long to rebuild an EBA | lies/broken promises |
| when someone shares something with you in _____, keep it that way. | Confidence |
| Being loyal to the absent | Avoid gossiping or backbiting; If you are bad mouthing someone, the people that are listening to you might wonder if you’re doing the same thing to them behind their backs too. |
| c. Stick up for people. If you hear someone bad mouthing about a friend- stick up for them and... | speak up |
| set clear expectations | Do not leave things fuzzy. Follow through with what's expected. |
| Apologize | If you're in the wrong, admit it now, do not wait. |
| Making excuses instead of trying to make things ____ turns into a ______ | Better, Bigger Withdrawal |
| a. Learn to _______ so that you don’t keep hurting yourself the way you were hurt. | forgive and Forget |
| Rules for EBA Deposits | a. A deposit in a EBA is only a deposit if the other person sees it as a deposit. b. It can take one or more deposits to make up for one withdrawal |
Created by:
ebailey4
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